Contact
Talk to a Real Engineer, Not a Sales Script
Whether you have a technical question, a procurement requirement, or just want to understand if Greenwood Whitaker fits your stack, we respond within one business day.
How We Handle Enquiries
When you contact Greenwood Whitaker, your message goes directly to a member of our engineering or product team — not a first-line support queue that triage and redirect. We operate out of กระบี่, which puts us in the ICT+7 timezone, and our working hours are Monday to Friday 09:00–18:00 and Saturday 10:00–14:00. For urgent technical issues affecting live systems, the subject line “URGENT: [your company name]” routes your message to an on-call engineer regardless of the day. We aim to acknowledge all non-urgent messages within four business hours and provide a substantive response within one business day.
Three Ways to Reach Us
Choose the channel that suits your situation — all of them land with someone who can actually help.
Email for General Enquiries
Send your question, integration challenge, or pricing query to [email protected]. Include a brief description of your current stack and the problem you are trying to solve — the more context you provide, the more specific and useful our first reply will be. Response time: one business day.
Phone for Urgent Matters
Call +66 7 5612 3490 during business hours for time-sensitive technical issues. Outside business hours, leave a voicemail with your name, company, and a brief description of the issue and an on-call engineer will return your call within two hours.
Visit Our กระบี่ Office
We welcome in-person meetings by appointment. Our office at 142/7 Maharaj Road sits five minutes from กระบี่ Town centre. Parking is available on-site. Appointments can be booked by email; we typically confirm within two business hours and keep a 90-minute slot open most weekday afternoons for walk-in enquiries.
Contact Details
Address
142/7 Maharaj Road, กระบี่ 81000, ประเทศไทย
Phone
+66 7 5612 3490
Email
[email protected]
Office Hours
| Monday | 09:00–18:00 |
|---|---|
| Tuesday | 09:00–18:00 |
| Wednesday | 09:00–18:00 |
| Thursday | 09:00–18:00 |
| Friday | 09:00–18:00 |
| Saturday | 10:00–14:00 |
| Sunday | Closed |
Send Us a Message
Enterprise and Partnership Conversations
If you represent a larger organisation evaluating Greenwood Whitaker for a multi-team or multi-product deployment, we run a structured discovery process rather than a generic demo. You will speak first with a solutions engineer who reviews your architecture and identifies the integration points, then with a member of the founding team to align on roadmap fit and commercial terms. This process typically takes two to three meetings over one to two weeks and results in a written proposal tailored to your specific infrastructure, data-residency, and compliance requirements. We have completed this process with organisations ranging from 10-person startups to regional enterprises with over 500 engineers on staff.
“I sent a fairly technical email on a Friday afternoon asking about mTLS configuration for a multi-cluster setup. By Monday morning I had a detailed written response with a working configuration example and a note pointing out an edge case in our proposed architecture that would have caused us problems three months later. That response told me everything I needed to know about how this company operates.”
Wiroj Chinnapong, Infrastructure Lead at Andaman Digital Group, Phuket
Start the Conversation
Drop us a line at [email protected] or call +66 7 5612 3490 — we are ready to discuss your specific infrastructure challenges.